Returns &
Refunds

We accept returns on all full-price and sale garments within 30 days of the delivery date, provided they are returned in their original, unworn condition with all tags attached and in the original KOGHT packaging.

Garments must not have been worn outdoors, washed, altered, or dry-cleaned. We are unable to accept returns that show evidence of wear, carry foreign odours, or have been damaged outside of our care. If you believe a garment arrived damaged or faulty, please contact us immediately — this is handled separately and with priority.

Made-to-order, monogrammed, or otherwise personalised pieces are non-returnable unless faulty.

1. Notify us. Email CustomService@Koght.com with your order number and the reason for return. We will respond within one working day with a returns authorisation and — for UK clients — a pre-paid return label.

2. Package the garment. Please return items in their original KOGHT packaging. If the original box or dust bag is no longer available, please use equivalent protective packaging. We cannot accept returns where the garment has been damaged in transit due to inadequate packaging.

3. Dispatch. UK clients: book a DPD or Royal Mail collection using the label provided. International clients: please ship via a tracked and insured service and provide us with the tracking number by email.

4. Receive your refund. Once received and inspected, refunds are processed within five working days to the original payment method. You will receive a confirmation email.

Refunds are issued to the original payment method. The refunded amount will reflect the full price paid, including any applicable taxes. Original shipping costs are non-refundable unless the return is due to a fault on our part.

For international orders, we are unable to refund any import duties or local taxes paid upon delivery. We recommend contacting your local customs authority to reclaim any duties paid on returned goods.

If you paid using a gift card or store credit, the refund will be returned to that credit balance.

We are pleased to facilitate exchanges for an alternative size or style, subject to availability. Please indicate your preferred exchange at the time of your return request. As our production runs are limited, we cannot guarantee the availability of any specific size or style and recommend contacting us as soon as possible.

If the desired piece is unavailable, a full refund will be issued.

In the unlikely event that a garment arrives faulty or develops a fault in normal wear, please contact us at CustomService@Koght.com with photographs and a description of the issue. We will prioritise your case and arrange collection, repair, or replacement at no cost to you.

Our garments are covered under the Consumer Rights Act 2015. If a fault occurs within 30 days of purchase you are entitled to a full refund. Faults occurring within six months are presumed to be pre-existing unless we can demonstrate otherwise, and we will offer repair, replacement, or refund at our discretion.